Terms and Conditions
Last updated: January 28, 2026
# Terms and Conditions
Last Updated: January 28, 2026
## 1. Agreement to Terms
Welcome to Lab Novo. These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and educational services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
If you disagree with any part of these terms, then you may not access the Services.
## 2. Description of Services
Lab Novo provides educational technology services including:
- Digital Study Materials: Interactive flashcards, study guides, and revision notes
- Learning Analytics: Progress tracking and personalized learning recommendations
- Educational Content: AP, GCSE, A-Level, and other curriculum-aligned materials
- Community Features: Study groups, discussion forums, and collaborative tools
## 3. User Accounts
### 3.1 Account Creation
To access certain features, you must create an account. You agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Be responsible for all activities under your account
- Notify us immediately of any unauthorized use
### 3.2 Account Types
- Student Accounts: For individual learners and self-study
- Institutional Accounts: For schools, universities, and educational organizations
- Free Accounts: Limited access with optional premium upgrades
### 3.3 Account Termination
We reserve the right to terminate or suspend accounts that violate these Terms or engage in prohibited activities.
## 4. Subscription and Payment Terms
### 4.1 Subscription Plans
We offer various subscription plans with different features and pricing. All prices are in USD unless otherwise specified.
### 4.2 Payment Methods
We accept payments through:
- Credit and debit cards
- PayPal and other digital wallets
- Bank transfers for institutional accounts
- Promotional codes and discounts
### 4.3 Billing and Renewals
- Subscriptions auto-renew unless cancelled
- You will be notified before renewal
- Price changes will be communicated in advance
- Refunds are provided according to our Refund Policy
### 4.4 Refund Policy
- 30-day money-back guarantee for new subscriptions
- Refunds for technical issues preventing access
- No refunds for completed courses or downloaded materials
- Partial refunds may be offered at our discretion
## 5. Intellectual Property Rights
### 5.1 Our Content
All content, features, and functionality of our Services are owned by Lab Novo and are protected by copyright, trademark, and other intellectual property laws.
### 5.2 User Content
By uploading content to our platform, you grant us a non-exclusive, royalty-free license to use, display, and distribute your content in connection with our Services.
### 5.3 Prohibited Uses
You may not:
- Copy, modify, or distribute our content without permission
- Use our trademarks or branding without authorization
- Reverse engineer or attempt to extract our source code
- Create derivative works based on our Services
## 6. Acceptable Use Policy
### 6.1 Permitted Uses
You may use our Services for personal or institutional educational purposes, including:
- Individual study and learning
- Classroom instruction and teaching
- Research and academic projects
- Professional development
### 6.2 Prohibited Activities
You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Distribute harmful or malicious content
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our Services
- Use automated tools or bots to access our platform
### 6.3 Content Standards
All user-generated content must be:
- Accurate and not misleading
- Respectful and appropriate for educational environments
- Free from hate speech, discrimination, or harassment
- Compliant with academic integrity standards
## 7. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
## 8. Disclaimers and Limitations
### 8.1 Educational Content
While we strive for accuracy, our educational content is provided "as is" without warranties of completeness or suitability for specific purposes.
### 8.2 Service Availability
We do not guarantee uninterrupted access to our Services. We may perform maintenance or experience technical issues that temporarily affect availability.
### 8.3 Third-Party Content
We are not responsible for third-party content, links, or services accessed through our platform.
### 8.4 Limitation of Liability
To the maximum extent permitted by law, Lab Novo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services.
## 9. Indemnification
You agree to indemnify and hold Lab Novo harmless from any claims, damages, losses, or expenses arising from:
- Your violation of these Terms
- Your use of our Services
- Your infringement of any third-party rights
- Your violation of applicable laws
## 10. Termination
### 10.1 Termination by User
You may terminate your account at any time through your account settings or by contacting support.
### 10.2 Termination by Lab Novo
We may terminate or suspend your account immediately for violations of these Terms or other prohibited conduct.
### 10.3 Effect of Termination
Upon termination:
- Your access to premium features will cease
- We may delete your account data (except as required for legal compliance)
- Outstanding payments remain due
- These Terms survive termination
## 11. Governing Law and Dispute Resolution
### 11.1 Governing Law
These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.
### 11.2 Dispute Resolution
Any disputes arising from these Terms shall be resolved through:
- Good faith negotiations
- Mediation before commencing litigation
- Binding arbitration in [Location]
### 11.3 Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class actions.
## 12. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our Services constitutes acceptance of modified Terms.
## 13. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
## 14. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lab Novo regarding our Services.
## 15. Contact Information
If you have questions about these Terms, please contact us:
Lab Novo Legal Team
Email: legal@labnovo.org
Address: [Company Address]
## 16. Additional Terms for Educational Institutions
### 16.1 Institutional Licenses
Educational institutions may purchase licenses for multiple users. Additional terms apply to institutional accounts.
### 16.2 FERPA Compliance
We comply with the Family Educational Rights and Privacy Act (FERPA) for U.S. educational institutions.
### 16.3 Accessibility
We strive to make our Services accessible to users with disabilities in accordance with applicable accessibility laws.
## 17. Mobile Application Terms
### 17.1 App Store Terms
Additional terms from Apple App Store or Google Play Store may apply to mobile app usage.
### 17.2 Device Requirements
Mobile apps require compatible devices and operating systems as specified in our documentation.
### 17.3 Push Notifications
By using our mobile apps, you consent to receiving push notifications, which can be managed in your device settings.
## 18. International Users
Our Services are available globally, but certain features may be limited based on your location. You are responsible for complying with local laws.
## 19. Force Majeure
We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, or government actions.
## 20. Survival
Sections that by their nature should survive termination, including intellectual property rights, indemnification, and limitations of liability, shall survive.
These Terms are designed to protect both users and Lab Novo while ensuring a positive educational experience. If you have questions or concerns, please contact our legal team.
Last Updated: January 28, 2026
## 1. Agreement to Terms
Welcome to Lab Novo. These Terms and Conditions ("Terms") govern your use of our website, mobile applications, and educational services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.
If you disagree with any part of these terms, then you may not access the Services.
## 2. Description of Services
Lab Novo provides educational technology services including:
- Digital Study Materials: Interactive flashcards, study guides, and revision notes
- Learning Analytics: Progress tracking and personalized learning recommendations
- Educational Content: AP, GCSE, A-Level, and other curriculum-aligned materials
- Community Features: Study groups, discussion forums, and collaborative tools
## 3. User Accounts
### 3.1 Account Creation
To access certain features, you must create an account. You agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your account credentials
- Be responsible for all activities under your account
- Notify us immediately of any unauthorized use
### 3.2 Account Types
- Student Accounts: For individual learners and self-study
- Institutional Accounts: For schools, universities, and educational organizations
- Free Accounts: Limited access with optional premium upgrades
### 3.3 Account Termination
We reserve the right to terminate or suspend accounts that violate these Terms or engage in prohibited activities.
## 4. Subscription and Payment Terms
### 4.1 Subscription Plans
We offer various subscription plans with different features and pricing. All prices are in USD unless otherwise specified.
### 4.2 Payment Methods
We accept payments through:
- Credit and debit cards
- PayPal and other digital wallets
- Bank transfers for institutional accounts
- Promotional codes and discounts
### 4.3 Billing and Renewals
- Subscriptions auto-renew unless cancelled
- You will be notified before renewal
- Price changes will be communicated in advance
- Refunds are provided according to our Refund Policy
### 4.4 Refund Policy
- 30-day money-back guarantee for new subscriptions
- Refunds for technical issues preventing access
- No refunds for completed courses or downloaded materials
- Partial refunds may be offered at our discretion
## 5. Intellectual Property Rights
### 5.1 Our Content
All content, features, and functionality of our Services are owned by Lab Novo and are protected by copyright, trademark, and other intellectual property laws.
### 5.2 User Content
By uploading content to our platform, you grant us a non-exclusive, royalty-free license to use, display, and distribute your content in connection with our Services.
### 5.3 Prohibited Uses
You may not:
- Copy, modify, or distribute our content without permission
- Use our trademarks or branding without authorization
- Reverse engineer or attempt to extract our source code
- Create derivative works based on our Services
## 6. Acceptable Use Policy
### 6.1 Permitted Uses
You may use our Services for personal or institutional educational purposes, including:
- Individual study and learning
- Classroom instruction and teaching
- Research and academic projects
- Professional development
### 6.2 Prohibited Activities
You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Distribute harmful or malicious content
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our Services
- Use automated tools or bots to access our platform
### 6.3 Content Standards
All user-generated content must be:
- Accurate and not misleading
- Respectful and appropriate for educational environments
- Free from hate speech, discrimination, or harassment
- Compliant with academic integrity standards
## 7. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
## 8. Disclaimers and Limitations
### 8.1 Educational Content
While we strive for accuracy, our educational content is provided "as is" without warranties of completeness or suitability for specific purposes.
### 8.2 Service Availability
We do not guarantee uninterrupted access to our Services. We may perform maintenance or experience technical issues that temporarily affect availability.
### 8.3 Third-Party Content
We are not responsible for third-party content, links, or services accessed through our platform.
### 8.4 Limitation of Liability
To the maximum extent permitted by law, Lab Novo shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services.
## 9. Indemnification
You agree to indemnify and hold Lab Novo harmless from any claims, damages, losses, or expenses arising from:
- Your violation of these Terms
- Your use of our Services
- Your infringement of any third-party rights
- Your violation of applicable laws
## 10. Termination
### 10.1 Termination by User
You may terminate your account at any time through your account settings or by contacting support.
### 10.2 Termination by Lab Novo
We may terminate or suspend your account immediately for violations of these Terms or other prohibited conduct.
### 10.3 Effect of Termination
Upon termination:
- Your access to premium features will cease
- We may delete your account data (except as required for legal compliance)
- Outstanding payments remain due
- These Terms survive termination
## 11. Governing Law and Dispute Resolution
### 11.1 Governing Law
These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles.
### 11.2 Dispute Resolution
Any disputes arising from these Terms shall be resolved through:
- Good faith negotiations
- Mediation before commencing litigation
- Binding arbitration in [Location]
### 11.3 Class Action Waiver
You agree to resolve disputes individually and waive any right to participate in class actions.
## 12. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of our Services constitutes acceptance of modified Terms.
## 13. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
## 14. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lab Novo regarding our Services.
## 15. Contact Information
If you have questions about these Terms, please contact us:
Lab Novo Legal Team
Email: legal@labnovo.org
Address: [Company Address]
## 16. Additional Terms for Educational Institutions
### 16.1 Institutional Licenses
Educational institutions may purchase licenses for multiple users. Additional terms apply to institutional accounts.
### 16.2 FERPA Compliance
We comply with the Family Educational Rights and Privacy Act (FERPA) for U.S. educational institutions.
### 16.3 Accessibility
We strive to make our Services accessible to users with disabilities in accordance with applicable accessibility laws.
## 17. Mobile Application Terms
### 17.1 App Store Terms
Additional terms from Apple App Store or Google Play Store may apply to mobile app usage.
### 17.2 Device Requirements
Mobile apps require compatible devices and operating systems as specified in our documentation.
### 17.3 Push Notifications
By using our mobile apps, you consent to receiving push notifications, which can be managed in your device settings.
## 18. International Users
Our Services are available globally, but certain features may be limited based on your location. You are responsible for complying with local laws.
## 19. Force Majeure
We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, or government actions.
## 20. Survival
Sections that by their nature should survive termination, including intellectual property rights, indemnification, and limitations of liability, shall survive.
These Terms are designed to protect both users and Lab Novo while ensuring a positive educational experience. If you have questions or concerns, please contact our legal team.